Study

Telecoms regulator identifies areas of concern

The Nigerian Communication Commission (NCC) says it has identified key areas of immediate concern to the consumers, and have deployed appropriate communications that would provide them with appropriate information that would empower them.

Speaking at the ongoing Enugu International Trade Fair, the Executive Vice Chairman of NCC, Prof. Umar Danbatta said that NCC has identified the issue of unsolicited text messages, poor data services and billing issues, poor management of complaints resolution, challenges of quality of service, and misinformation about location of base stations.

According to him, those are some of the key areas that require immediate consumer education.

Meanwhile, on the issue of unsolicited text messages, Prof. Danbatta said that the communication outfit has evolved a solution called Do-Not-Disturb, DND, in which consumers are being advised to send ‘STOP’ to a code ‘2442’ to stop all unsolicited text messages.

“There are also options that will enable you to stop particular types of messages when you send ‘HELP to 2442″ as we have continued to advertise on radios, television, and all type of printed materials in all parts of the country at the moment. We are again urging you to take advantage of this code,” he said.

In addition to this, the NCC have continued to drum to the ears of consumers about the availability of the toll free telephone number 622 with which consumers can lodge complaints to the Commission if their service providers refuse, or are unable to resolve such complaints when it is reported to them.

“On the quality of service issue, we have put the service providers on special notice about our current monitoring of user experience and will call them to account in due course. Where the service provider continues to fail to improve services to the detriment of the consumers, the Commission will apply appropriate regulatory actions and sanctions against such service provider.”

There are still issues of vandalization of telecommunications equipment. NCC’s Executive Vice Chairman therefore calls on the appropriate authorities to note that it amounts to denial of citizens’ rights to communications when they deliberately, or inadvertently obstruct deployment of services in the localities.

“Let us all be vigilant to protect telecommunications infrastructure which enables us to remain in communications with one another, and beyond our immediate environments,” he said.

“There are some individuals who still believe that telecom masts and towers constitute health hazards to humans. The Commission still maintains that the World Health Organization. WHO, has affirmed that no result of any such hazard has been established against base stations,” Prof. Danbatta added.

Therefore, any individual, or community adducing such reasons to deny right of way to the telecom companies, and prevent them from expanding services are invariably contributing to the poor quality of service in the network.

Source: Voice of Nigeria