Ikorodu:The Federal Competition and Consumer Protection Commission (FCCPC), in collaboration with Ikeja Electric (IKEDC) and Eko Electricity Distribution Company (EKEDC), organized a consumer complaints forum in Ikorodu. The event aimed to address grievances and promote the prompt resolution of disputes related to electricity services.
According to News Agency of Nigeria, the forum, themed ‘Fair Billing, Reliable Service, Speedy Redress Putting the Electricity Consumer First’, was attended by various stakeholders, including regulators, distribution company representatives, consumer protection officials, and community leaders.
Mr. Tunji Bello, Executive Vice-Chairman and CEO of FCCPC, represented by Mrs. Omago Nwachukwu, emphasized that the forum was initiated following a request from the Ikorodu West community. The aim was to engage residents and resolve long-standing issues related to estimated billing, delayed metering, and improper disconnections.
Bello highlighted the FCCPC’s commitment to protecting consumer rights, ensuring accurate billing, and collaborating with agencies like the Nigerian Electricity Regulatory Commission (NERC) to address consumer complaints. He urged electricity consumers to understand their rights and exercise them appropriately.
Representatives from the Nigerian Electricity Management Services Agency (NEMSA) and Lagos State Consumer Protection Agency (LASCOPA) also participated. Mr. Salami Oladokun from NEMSA advised consumers to verify meter certifications, while Mr. Yusuf Abiodun of LASCOPA detailed their collaboration with IKEDC in resolving consumer disputes, noting significant financial recoveries for consumers.
IKEDC’s Chief Commercial Manager, Mr. Ayodele Dosumu, discussed ongoing infrastructure and metering investments to enhance electricity supply in Ikorodu. He assured consumers of the company’s commitment to resolving complaints and improving service delivery.
Community leaders, such as Mr. Adeniran Ogunbawo, highlighted the need for clearer communication regarding electricity infrastructure and called for more collaboration between IKEDC and local councils. The forum served as a platform for direct engagement between electricity consumers and service providers, aiming to strengthen accountability and service delivery.