Lagos: Universal Insurance Plc has outlined plans to focus on digital innovation, product expansion, and stronger partnerships in 2026 as part of efforts to enhance its revenue base. The Managing Director of Universal Insurance, Dr. Japhet Duru, disclosed this during the firm’s 2026 Annual Thanksgiving and Prayer gathering held at its head office in Lagos.
According to News Agency of Nigeria, Duru stated that the company’s priorities for the year included strengthening its digital capabilities to improve customer experience, expanding its product offerings to meet changing customer needs, and deepening partnerships to promote growth and innovation. He emphasized that Universal Insurance is committed to being a reliable partner in safeguarding the interests of its policyholders while also strengthening its operational capacity in the new year.
Dr. Duru urged members of staff to remain committed to the company’s core values, highlighting that professionalism, integrity, and prompt settlement of genuine claims
would continue to guide its operations. “We’re excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients. As an excellent team, we must deliver unique services to our clients with integrity and reliability. Customer satisfaction through professionalism and prompt settlement of genuine claims remains our top priority,” he said.
Reflecting on the achievements of 2025, Dr. Duru noted that the company had achieved significant milestones, including expanding its product portfolio, enhancing digital services, and strengthening its presence in key markets. These accomplishments, he said, underscore the company’s commitment to delivering value to its clients and stakeholders. He further assured that the organization was not resting on its laurels, but was instead embarking on a bold agenda focused on innovation, customer-centric solutions, and sustainable growth.