Abuja: The National Civil Society Council of Nigeria (NCSCN) has called on stakeholders to engage in dialogue following allegations of irregularities and a call for a protest against Mobile Network Operators (MNOs). NCSCN Executive Director, Blessing Akinlosotu, in a statement on Friday in Abuja, said the council agreed with known occasional instances of misdeeds by network providers.
According to News Agency of Nigeria, there are genuine consumer complaints regarding quality of service issues and wrongful billing of subscribers during network glitches and network failures. However, the Nigerian Communications Commission (NCC), relevant authorities, and stakeholders had been making efforts to address the situation.
The executive director said NCSCN owed Nigerians the duty of providing some helpful facts that would inform a better understanding and more balanced judgment on the crucial development. He mentioned that the leadership of the council honored an invitation to one of the meetings in preparation for the planned protests. In that meeting, the NCC was indicted of complacency and lip service to the issue of fraudulent billings of citizens by MNOs, while the MNOs themselves were outrightly condemned for what was described as ‘economic sabotage’ and ‘deliberate defrauding’ of subscribers.
Blessing Akinlosotu expressed concern over the actions of a human rights activist who accused MNOs of data theft and fraudulent billings of consumers, especially during incidences of poor network, glitches, and failures, while suggesting national agitation or protest against the service providers. He noted that the activist had taken the issue to a worrisome dimension by leveraging his claims to plot a nationwide protest and picketing of the headquarters of NCC and MNOs.
He highlighted that the council was aware that as far back as March 29, long before the media campaign by the activist, the management of the NCC had officially issued firm directives to all MNOs to implement a ‘Consumer Compensation Framework’ for direct repayment to end-users in the event of glitches, failures, or poor network quality. This compensation is to be paid from fines imposed on operators with quality of service issues and is designed to be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within Local Government Areas where service failures occur.
In addition to previously existing sanctions against service providers, which relied heavily on monetary fines payable to the government through the NCC as a regulatory body, these sanctions are still seriously in place and vigorously pursued. This latest move aims to directly benefit end-users who experience dropped calls, slow data speeds, or extended outages. Akinlosotu confirmed that at least MTN has started complying with the NCC directives for compensation, by paying some consumers, including himself as a recipient, which predates the activist’s statement to the press.
He emphasized the need for exhaustive dialogue and unbiased consultations before resorting to confrontations and protests.