Apapa: Dr Ime Okon has celebrated 100 days as the Medical Director of General Hospital Apapa, achieving improved patient care, enhanced staff welfare, and increased bed capacity through key reforms. Okon, at the event marking her 100 days in office, on Wednesday, said she was committed to making positive impacts and driving meaningful change at the hospital. Okon is also the President, Medical Women Association of Nigeria (MWAN), Lagos Branch.
According to News Agency of Nigeria, Okon highlighted significant improvements, including an increase in bed capacity from 35 to 55, following the renovation of a ward and the addition of 10 beds. This development has helped reduce referrals due to space constraints. Emphasizing staff welfare, Okon stated that a motivated workforce is crucial for quality healthcare, supporting ongoing training focused on empathy, attitude, and patient-centered service delivery.
Okon also mentioned the temporary relocation of the emergency ward to enhance patient outcomes and staff satisfaction, pending the reconstruction of the casualty unit. Additionally, antenatal services have been upgraded to include healthy snacks, aerobics, and improved health education for pregnant women.
To bolster patient feedback, privacy measures in the wards have been strengthened, and QR codes, along with other feedback channels, have been introduced. Okon revealed that CCTV coverage has been expanded and ‘mystery clients’ are deployed for firsthand insights into service delivery and patient satisfaction.
The medical director announced plans to launch ‘Friends of Apapa General Hospital’, a network of philanthropists and organizations aimed at supporting developmental projects. Dr Onalaja Odunuga, Commissioner II, Lagos State Health Service Commission, commended Okon for her leadership and the positive changes witnessed at the hospital, attributing the progress to her effective management and dedication.
Dr Mosunmola Adebayo, Head of Obstetrics and Gynaecology, praised Okon’s open-door policy, which fosters approachability and receptiveness while maintaining firm yet personable leadership. Adebayo highlighted the relocation of antenatal care to the main hall and Okon’s personal involvement in health talks and exercises, which have increased client satisfaction and encouraged more husbands to participate in voluntary blood donation.
Adebayo also noted the provision of additional operational packs to ensure surgeries proceed smoothly and the enhanced security measures with 24-hour CCTV surveillance and backup power sources.