Abuja: The Comptroller General of the Immigration Service (CGIS), Kemi Nanna Nandap, has charged personnel of the Nigeria Immigration Service (NIS) to continue to offer excellent services to clients. Nandap stressed that efficient customer service is a right and not a privilege. She gave the charge in Abuja while declaring open the 2025 SERVICOM Customer Service Week.
According to Voice of Nigeria, Nandap assured that the Service is on an irreversible path of reform, modernisation, and improved transparency in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda. The week-long event, themed ‘Mission Possible’ with the NIS sub-theme ‘Meeting and Exceeding Expectations,’ offered officers an opportunity to recommit themselves to the principles of courtesy, timeliness, and citizens-centred service delivery. “The Nigeria Immigration Service must not only meet expectations but exceed them. Every passport issued, every permit processed, every encounter at our borders is a test of our professionalism and integrity,” she explained.
Nandap recalled that upon assuming office in 2024, she had raised concerns over negative practices that dented the Service’s image and challenged officers to ‘go back to the drawing board.’ She said that this directive led to far-reaching reforms, including the passport automation and contactless processing system, designed to minimise physical interaction and eliminate bottlenecks. Other reforms include the deployment of e-gates and body cameras at airports, enhancing border security while promoting transparency, and intensified sensitisation campaigns across formations to combat corruption and entrench professionalism.
Nandap noted that these reforms are already paying off, citing improved national ratings, commendations, and awards recently received by the NIS at government performance review retreats. She urged NIS personnel nationwide to use the 2025 Customer Service Week to recommit themselves to exceeding public expectations. “This celebration is not for fanfare. It is a solemn call to renew our pledge of service and to institutionalise transparency, courtesy, and excellence as our standard culture,” she said.
The Comptroller General also praised President Bola Ahmed Tinubu, the Minister of Interior, Dr Olubunmi Tunji-Ojo, and the CGIS leadership, noting that the reform component of the Renewed Hope Agenda has significantly curbed corruption among officers and enhanced professionalism across the Service. The Special Assistant to the CGIS on SERVICOM and Reform Champion, Muhammad Awwal Abubakar, a Deputy Comptroller of Immigration, described the Customer Service Week as “a call to reflection, action, and renewal.” He emphasised that the global theme ‘Mission Possible’ challenges public institutions to see obstacles as opportunities for innovation rather than excuses for inefficiency.
The 2025 NIS SERVICOM Customer Service Week will feature activities across commands and formations nationwide, highlighting innovation, best practices, and the Service’s ongoing transformation agenda.