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Post: People Key to Successful Business Transformation in Africa, Says Expert


Lagos: Mr. Hisham Ezz El Arab, Business Unit President, Sub-Saharan Africa at Mondelez International, has emphasized the pivotal role of people in driving successful business transformation across Africa. He made this assertion during the Lagos Business School (LBS) Leadership Dialogue, held under the theme ‘The 5Ps Business of Transformation’ on Tuesday.



According to News Agency of Nigeria, Ezz El Arab highlighted that the ‘5Ps’-Purpose, People, Process, Plan, and Progress-serve as a strategic roadmap for organizations aiming to achieve sustainable growth through transformation. He particularly stressed that investing in people is central to unlocking Africa’s vast economic and business potential. “Investing in our talent, creating the best environment and ecosystem for them to grow and thrive, and giving them opportunities is the only way to tap into the massive opportunity ahead of us,” he stated.



Ezz El Arab elaborated on Africa’s demographic potential, especially in Sub-Saharan Africa, which boasts about 1.3 billion consumers across 49 countries. He described the continent as a potential growth engine for the global economy, emphasizing its youthful population, aspirations, and energy as significant advantages. He urged businesses and governments to create the right ecosystem to enable people to develop their capabilities and contribute meaningfully to economic growth.



Explaining the ‘5Ps’ framework, Ezz El Arab noted that purpose addresses why an organization needs to transform, while people focus on who needs to be involved and how they will be affected. Process involves the systems, workflows, and behaviors that need change, while plan outlines the roadmap to actualize an organization’s vision. Progress, he added, is about measuring and sustaining the changes achieved through the transformation process. He emphasized that having a good vision is not enough without a practical plan for its execution.



Prof. Olayinka David-West, Dean of LBS, remarked that the dialogue provided an opportunity for the exchange of knowledge and experience, ultimately contributing to the development of responsible leaders and strong businesses. Represented by Dr. Uche Attoh, Member of the Management Board at LBS, David-West noted that businesses operate in an environment characterized by rapid technological change, evolving consumer expectations, economic uncertainty, new competitive pressures, and increasingly complex markets. Therefore, transformation has become a continuous pillar of responsibility.



She added that the ‘5Ps’ framework offers an opportunity to move beyond theoretical aspects of transformation to examine what is required to transform organizations, make difficult choices, execute consistently, and deliver sustainable results. LBS, she concluded, will continue to create opportunities for participants, alumni, executives, and faculty to engage with leaders who have managed businesses and navigated real-world complexities.